Welcome to the website of Herdade Vale de Arca (“Website of Herdade Vale de Arca”Or“ Website ”). The Herdade Vale de Arca provides you with the content and services available on the Website in accordance with the following Terms and Conditions ("Terms and Conditions").

1. Acceptance

2. Use

3. User obligations

4. Description of Products

5. Account Creation

6. Orders

7. Payments

8. Delivery

9. Warranty

10. Rights of Free Resolution

11. Electronic Complaints Book

12. Intellectual and Industrial Properties

13. Third Party Links

14. Responsabilities

15. Protection of Personal Data

16. General Remarks

17. Contacts

18. Applicable law and alternative dispute resolution

1. Acceptance

By accessing or using the Website, you acknowledge that you have read and understood the content of this document, as well as the Privacy Policy, to which it refers and which forms an integral part of this document, agreeing to be bound, without limitations or reservations, to these Terms and Conditions.

2. Use

The Herdade Vale de Arca authorizes the user to access and use the Website personally to obtain information, ask questions and purchase the products you sell.

This authorization does not include the right: (i) to modify or download the Website or its contents (except in cache memory or as necessary to view the content); (ii) to make any use of the Website or its content that is not personal; (iii) to create any derivative work based on either the Website or its content; (iv) to collect account information for the benefit of another party; (v) to use any meta tags or any other "hidden text" with the name of the Herdade Vale de Arca or the trademarks identified on this Website or, otherwise, use those marks; or (vi) to use software robots, spiders, crawlers, or similar data extraction and collection tools, or to perform any other act that may impose an unreasonable burden on the infrastructure of the Herdade Vale de Arca . Any unauthorized use of the Website automatically and immediately terminates the authorization provided herein, without prejudice to any other measure provided for in the applicable law or in these Terms and Conditions.

3. User obligations

When accessing or using the Website, the user must comply with these Terms and Conditions and the special warnings or instructions for access or use included on the Website. The user must always act in accordance with the law, the uses and the requirements of good faith, using due diligence appropriate to the nature of the information, statements or contents or services that he enjoys.

4. Description of Products

We seek to accurately identify the products on the Website, not guaranteeing, to the extent permitted by applicable law, that the product descriptions, or other available content, are accurate, complete or free from error. The information made available on the website does not exempt you from consulting the product labels when receiving them and before using them.

The products presented on the Website are available for sale, unless otherwise specified. The respective prices are identified in the product sheets and include VAT at the applicable legal rate. Shipping costs, as well as any other applicable charges, will be presented before confirming the order, getting the same subjects confirmation and approval by exchanging email messages.

5. Account Creation

To make a purchase through our website, the user must create an account, providing the personal data requested for that purpose. Only users aged 18 or over are eligible for account creation. Account creation requires the definition of a user name (e-mail address) and password. Access data is personal and non-transferable and should not be written in easily accessible places.

Pwe may cancel the account if fraud, misuse or violation of these terms and conditions is detected. If the user identifies a situation of fraud or misuse by others of the respective account, the user must promptly communicate it, so that, with his consent, access to that account is blocked.

When creating the account, users will be asked for consent to send promotions, vouchers and the latest news about our products.

If you want to deactivate your account, the user must contact us via email info@valedearca.com or phone (+351) 265 669 127.

6. Ordering

After creating his account, the user must select the product and click on the option "Add to purchase". The user must use the search system to find what he needs, check his shopping cart and consult the order summary, changing the quantity or excluding products. When you have completed your purchase, the user should click on the button "Order". The user will also be able to place their orders over the phone(+351) 265 669 127,between 9 am and 6 pm, Monday to Friday.

If the order has not yet been prepared or expedited, the user can request its modification, which may imply a change in price and / or an extension of the delivery period initially indicated, or cancellation, free of charge, by contact via email info@valedearca.com or phone (+351) 265 669 127.

7. Payments

Payments must be made through Bank transfer. For this effect users will receive an email with the exact information of the account to which they must transfer, as well as with the referto be included in the transfer order. The respective orders will be dispatched upon receipt of confirmation of the execution of the transfer, which may delay the dispatch of orders.

With the finalization of the order and subsequent payment order, the purchase and sale contract for the products chosen by the user is considered to have been signed.

8. Delivery

We ensure delivery to any city in mainland Portugal. For purchases with a value greater than[]no shipping charges will be charged. Shipping costs for purchases of less than[] will be []. Deliveries may be made in the Azores and Madeira Islands, as well as in the rest of Europe, subject to the application of additional costs.

Deliveries will be assured by a transport company of recognized quality. After the product leaves the warehouse, users will receive an email with a number and the expected delivery date at the address indicated by them at the time of purchase.

9. Warranty

The products supplied benefit from the compliance guarantee period provided for in Decree-Law no. 67/2003, of 8 April.

10. Right of free withdrawal

With the exception of (i) goods made according to the consumer's specifications or manifestly personalized, (ii) goods which, by nature, cannot be resent or are likely to deteriorate or be quickly out of date and (iii) of sealed goods not susceptible to return, for reasons of health or hygiene protection, when opened after delivery, in which there is no right of free withdrawal, the user has 14 days to terminate the contract and return the goods, without the need to give any reason.

In order to exercise the right of free resolution, the user has to communicate the resolution decision by means of an unambiguous statement, by sending a letter or email, in the latter case to info@valedearca.com, for this purpose, use the form for exercising the right of free resolution made available under the applicable legal terms.

In the event of exercising the right of free withdrawal, the user will be reimbursed for all payments made, including delivery costs, with the exception of the extra costs resulting from his choice of a delivery method other than the least expensive standard offered. The reimbursement will be made without undue delay and, in any case, no later than 14 days from the date of communication of the resolution decision, using the same payment method that was used in the initial transaction, unless expressly agreed otherwise. In any case, the user will not incur any costs as a result of such a refund.

We reserve the right to withhold the refund until you receive the returned goods or until the user presents unequivocal proof of the shipment of the goods, whichever comes first, with the user being responsible for the shipping cost related to the return of the goods.

The goods must be returned in their original packaging and in perfect condition, including the respective accessories and respective warranty documents, and the product packaging must not, under any circumstances, show signs of having been manipulated. The user should not return the goods without first contacting us. Goods must be returned or delivered to[insert name and address for delivery of goods], without undue delay and no later than 14 days after the day on which the contract is terminated.

After the aforementioned period, returns will not be accepted for reasons of abandonment of the ordered products.

11. Electronic Complaints Book

We have a complaints book in electronic format available on the Digital Platform accessible through the address www.livroreclamacoes.pt

12. Intellectual and Industrial Property

All content available on the Website, including, in particular, text, graphics, logos, icons, images, audio, data and software and their compilation, are our property Herdade Vale de Arca , from our business partners or from the entities that licensed us for this purpose and are protected by copyright. The brands, logos, industrial designs and any other signs, designations or symbols that may be used for commercial or industrial purposes and which are presented on the Website are the property of us, our business partners or the entities that have licensed us for this purpose and are protected by applicable laws on trademarks and industrial property rights. Without prejudice to the authorization granted to the user for access and use, the Website, its content and the marks contained therein, cannot be used, reproduced, duplicated, copied, sold, resold, accessed, modified or otherwise exploited, in the all or in part,

13. Third Party Links

We are not responsible for the content of any pages outside the Website or any other websites that link to or from the Website. The links that appear on the Website are only included for reasons of convenience and do not imply our approval of the respective content, product, service or supplier in question. The user's hyperlink to or from any pages outside the Website or to other websites is done at your own risk. The user must carefully review the Terms and Conditions and Privacy Policies for all pages outside the Website and other websites that he visits.

14. Responsibility

The user accepts that, to the extent permitted by applicable law, we are in no case responsible for any interruption of activity, delay or interruption in access to the Website, loss or damage of any kind suffered as a result of the use or the existence on the Website of links outside the Website, computer viruses, system failure or malfunction that may occur in the context of using the Website, including when linking to or from third party websites, inaccuracy or omission in the content or event outside of our reasonable control.

15. Protection of personal data

The user must read our Privacy Policy to know and understand our privacy and personal data protection practices. Users' personal data are processed by the Herdade Vale de Arca , as a responsible entity

This Website uses Cookies in order to offer a better experience to its users. When accessing this Website, you will be given the possibility to accept or refuse the use of Cookies. To find out more about how we use cookies and how they can change their settings, users should read our Cookie Policy.

16. General remarks

We reserve the right to unilaterally change these Terms and Conditions, at all times, by announcing and publishing the respective changes on our Website. All changes are immediately effective as of their publication on our Website and the continued use of the Website by the user implies acceptance of such amended Terms and Conditions.

None of the provisions contained in these Terms and Conditions can be interpreted as constituting the constitution of any agency, partnership or other form of joint business initiative between Herdade Vale de Arca and the user.

17. Contacts

Herdade Vale de Arca


Av. Da Boavista 1756 5th Floor

4100-116 Porto, Portugal


7595-172 Torrão

Alcácer do Sal, Portugal

Tel. (+351) 265 669 127

Email info@valedearca.com

18. Applicable law and alternative dispute resolution

These Terms and Conditions will be regulated and interpreted in accordance with Portuguese Law. Any disputes resulting from these Terms and Conditions, as well as relating to the Website, will be subject to the exclusive jurisdiction of the Portuguese courts.

In the event of a dispute, the consumer may use an Alternative Dispute Resolution Entity identified in the list available on the Consumer Portal www.consumidor.pt

These Terms and Conditions were last updated on May 2021.


(you must complete and return this form only if you want to terminate the contract)

For Customer Support Herdade Vale de Arca Av. Da Boavista 1756 5th Floor, 4100-116 Porto, Portugal

By this communication / we communicate (*) that I have resolved / we have resolved (*) my / our (*) purchase and sale contract relating to the following item ______________________________________ (identify the item purchased with the trade name and serial number, if applicable), requested on / received on (*) _____________________________.

Name: _______________________________________________________________________________

Address: ____________________________________________________________________________

Signature: ___________________________________________________________________________ (if the form is delivered on paper)

(*) Strike out what does not apply.